IJCATR Volume 5 Issue 11

Applying Utaut and Innovation Diffusion Theory to Understand the Rapid Adoption of M-PESA

Caroline Kinuthia
10.7753/IJCATR0511.1005
keywords : e-float; financial inclusion; knowledge economy; value proposition; performance expectancy; effort expectancy; unified theory of acceptance and use of technology (UTAUT); innovation diffusion theory (IDT)

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M-PESA, the world-leading mobile money system has transformed lives and livelihoods in Kenya and beyond. Financial inclusion for the marginalized in emerging markets is now feasible and achievable. Mobile money promises a more scalable and cheaper alternative to the large unbanked populace than conventional banking. In the recent years, Sub-Saharan Africa has rolled out a number of practical technology-driven innovative products leading to more and more cashless transactions. One such product is M-PESA; a mobile-based financial innovation that has achieved unprecedented growth since its inception in March 2007 by the mobile network operator, Safaricom. In spite of its tantalizing potential, one major challenge is how to optimally capture the market. This paper analyses the M-PESA ecosystem, by building theoretical linkages between two main theories; i) Innovation Diffusion Theory and ii) Unified Theory of Acceptance and Use of Technology. The questions the author is addressing are: Which factors are responsible for M-PESA’s rapid adoption? How does Safaricom maintain its strong grip as a Mobile Network Operator in the financial sector.
@artical{c5112016ijcatr05111005,
Title = "Applying Utaut and Innovation Diffusion Theory to Understand the Rapid Adoption of M-PESA",
Journal ="International Journal of Computer Applications Technology and Research(IJCATR)",
Volume = "5",
Issue ="11",
Pages ="705 - 707",
Year = "2016",
Authors ="Caroline Kinuthia"}
  • The paper identifies four key constructs that positively influence use of M-PESA.
  • Three variables are integrated in the framework to moderate relationships between constructs.
  • Path coefficients are examined to explain possible causality
  • Theoretical linkages between IDT and UTAUT Models are established and discussed.