Helpdesk is a solution to help handle customer / user needs related to questions, services, technical support, or complaints against IT operations within the company. During the operational process the Helpdesk requires an application that can record its activities and as a reference for management in considering assessment and performance helpdesk personnel. Under these conditions the author designs an application to record operational activities in the helpdesk division. Research Methods conducted include data collection in the form of literature studies and field studies in the form of interview observations as well as for the process of designing the author using the model. UML (The Unified Modeling Language) for problem identification and analysis, needs analysis, system design, system implementation and testing, the language used is .NET and for the database the author uses SQL Server.
Title = "Application for Recording Operational Activities in the Helpdesk Division (Case Study : PT.Maybank Indonesia, Tbk)",
Journal ="International Journal of Computer Applications Technology and Research(IJCATR)",
Volume = "8",
Pages ="1 - 32",
Year = "2019",
Authors ="Dwi Suharto, Imam Juhri, Dwi Ade Handayani Capah"}