IJCATR Volume 9 Issue 2

Geographic Information System for Booking Beauty Salon and Barber Shop with an Android-Based E-CRM Approach

I Kadek Dharma Krisna Putra, I Nyoman Piarsa, I Made Sukarsa
10.7753/IJCATR0902.1003
keywords : Geographic Information Systems, Booking, Promotion, E-CRM, Android

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Beauty salons and barber shop are a necessity for almost everyone. Nowadays, the business processes of them mostly still use conventional methods. The method gives obstacles to customers who have a lot of activities, for example, they have to come directly to the beauty salon or barber shop to take the queue. In addition, it is hard to promote, communicate and assess without E-CRM media. The location is also difficult to find because there is no guide mark on Google Maps. The Geographic Information System for Booking Beauty Salon and Barber Shop provides solutions for making scheduled bookings and transactions by using the e-CRM approach as in the application of promotional features to attract customers. There are some features offered in the application, such as chat features for communication, rating and review features to assess the services obtained, and route feature as a solution to show the location of selected vendors. The implementation process requires an Android smartphone and a computer device with software including Android Studio, SQLYog, XAMPP, and Visual Studio Code. The results of the implementation is the system can be successfully applied based on experiments and testing directly.
@artical{i922020ijcatr09021003,
Title = "Geographic Information System for Booking Beauty Salon and Barber Shop with an Android-Based E-CRM Approach",
Journal ="International Journal of Computer Applications Technology and Research(IJCATR)",
Volume = "9",
Issue ="2",
Pages ="53 - 58",
Year = "2020",
Authors ="I Kadek Dharma Krisna Putra, I Nyoman Piarsa, I Made Sukarsa"}
  • This journal discusses geographic information systems for booking a beauty salon or barbershop
  • This application can be used by vendors (barbershop and salon), customers and administrator
  • vendors and customers have the main features of booking and E-CRM feature such as chat, promotion, reviews and rating
  • Administrator have the main feature of maintain and verify transaction, promos, and managing vendors and customer data.